FAQs

Delivery & Returns

Q1. How quickly will you dispatch my order?

A1. All orders placed before 1pm are dispatched the same day (Mon-Fri), orders received after 1pm will be dispatched the following working day.

Q2. How is my order sent?

A2. We offer Standard and Next Working Day Delivery options and use Royal Mail First Class post and Courier depending on the weight of your order. We offer Free Next Working Day Delivery to the UK Mainland on orders over £75 in value. See our Delivery page for more information.

Q3. Are all of the products on your website held in stock?

A3. Yes, all products on our website are stocked.

Q4. I can't find a particular edging that I need on your website, can you get it for me?

A4. It is possible that we can source for you as we source our edging from many different manufacturers. Please email or call us with your requirement and we will do our best to assist.

Q5. What if I buy something and then want to return it?

A5. We have a no quibble refund policy. Just call or email us to inform us that you would like to return an item. Unfortunately we cannot refund postage costs.

Q6. Do you ship outside of the UK?

A6. No sorry we only ship to UK based customers. 

Edging

Q7. I don't know what type of edging I need for my project?

A7. If in doubt of the type or species of edging that you need, purchase a sample(s) first before committing to buying larger amounts. We are also happy to receive samples from customers and offer advice on matching before purchase. You can also email or call us for advice. You may find our guide 5 Things to Consider When Purchasing Veneer useful.

Q8. Can I email you an image of a Melamine edging that I am trying to match?

A8. It is unlikely that we will be able to accurately suggest a match to any edging, including melamine edging, based on an image, this is due to image lighting, differing display monitors etc. We suggest purchasing a sample(s) or sending us a sample by post where we can advise on best matches.

Q9. I haven't used edging tape before, can you help?

A9. Yes, follow our guide on applying edging.

Q10. Do I need special tools when using edging tape?

A10. No, a sharp Stanley blade for trimming excess edging will be sufficient for small jobs. You may want to invest in a hand held edge trimming tool if you will be applying a lot of edging.

Q11. What size are your edging samples?

A11. All of our samples are 10cm in length.